Frequently Asked Questions

Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items.

To find out about a product, click on the item to view the details. You can change the quantity you want by clicking the number in the quantity box. This number will automatically be set to 1, so if you click add to basket, 1 will be added. You can then continue shopping or go straight to checkout.

Unfortunately it's really difficult for us to add items to an order once it has been placed, however if you contact us we will do our best to accommodate any request.

If your order has not been processed, we may be able to cancel your order before it is dispatched. Please email us using our Contact Form. If your order has already been despatched, please follow the returns procedure and we will sort out your refund as soon as we receive the items back.

Once we have received your item, we will process the refund. This should appear on your bank statement within 5-7 working days.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery either through our Contact Us page or by emailing contact@thequiethearth.co.uk. Please provide clear photographs so we can resolve your issue quickly. We will always aim to resolve any issues fairly and promptly.

If you are asked to return your item, please ensure it is well packaged for the journey and sent via 2nd Class Royal Mail. We will refund the cost of return postage using 2nd Class Royal Mail.

If you are unhappy with your goods, you can return them for a full refund within 30 days of receipt.  They must be in a saleable condition, undamaged and in original packaging. Please remember to include a brief note to explain the reason for return.

Items That Cannot Be Returned

Some items cannot be returned. Products with a seal that have been opened, such as Oracle or Tarot cards, aromatherapy and incense, or any item that has been used by the customer, cannot be accepted for return. In the interest of hygiene and your protection, we cannot accept returns of earrings or beauty products unless the items are faulty, damaged, or unfit for purpose. If you need advice on returning items, please contact us.

Return postage costs are the responsibility of the customer unless the item arrives faulty or damaged. In these cases, we will refund reasonable return postage costs, calculated based on Royal Mail 2nd Class rates for the parcel size and weight. When returning unwanted goods, please note that we do not normally refund postage costs. We recommend using a tracked service when returning items, as you remain responsible for the goods until they are received by us.

Our return address is:
FAO The Quiet Hearth
22 Abbotsbury
Westcroft
Milton Keynes
Buckinghamshire MK4 4EY
Please include your name and order number in your return parcel.

Once your items have been refunded or exchanged, we will email you to confirm.

Natural Products

Crystals and other natural items vary in shape, size, and colour. These natural variations are part of their unique beauty and are not considered a fault.

We accept returns of unopened or unused products within 30 days of delivery. The items must be unopened, undamaged, and in their original packaging. Please return them in the same condition that you received them, well packaged for the journey, and include a brief note explaining the reason for your return. If you require an exchange, please include details of the product you would like in your returns parcel. We will contact you if there are any price differences on your exchange.

The cost of delivery is a flat £3.95 to UK Mainland addresses. If your order comes to more than £40 delivery is free to UK mainland addresses.

Packages are sent via Royal Mail or APC depending upon the weight of the total package.  Shipping costs are calculated and displayed at checkout.

If your order has been dispatched but hasn't arrived within the expected time period, please fill out our contact us form and we will look into it for you.

We operate on 1-2 working days for processing and dispatch. During busier periods (Oct-Dec), processing and dispatch times may increase to 3-4 working days. Orders placed on a Saturday afternoon or Sunday will be processed on the next working day. 

Orders 0-2kg are sent via Royal Mail. Orders 2kg+ are sent via APC.

Delivery via Royal Mail can take 2-4 working days after dispatch. Orders sent via APC are booked on an overnight service for delivery the next working day.

Delivery times are estimates and may vary depending on the supplier and courier. If your order has been dispatched, but hasn't arrived within the expected time period, please fill out our contact us form and we will look into it for you.