Shipping policy

Thank you for shopping with The Quiet Hearth.

We aim to process and ship orders as efficiently as possible while working with our trusted suppliers.

Dispatch Times

We operate on 1-2 working days for processing and dispatch. During busier periods (Oct-Dec), processing and dispatch times may increase to 3-4 working days. Orders placed on a Saturday afternoon or Sunday will be processed on the next working day. 

Orders 0-2kg are sent via Royal Mail. Orders 2kg+ are sent via APC.

Delivery Times

Delivery via Royal Mail can take 2-4 working days after dispatch. Orders sent via APC are booked on an overnight service for delivery the next working day.

Delivery times are estimates and may vary depending on the supplier and courier. If your order has been dispatched, but hasn't arrived within the expected time period, please fill out our contact us form and we will look into it for you.

Shipping Costs

The cost of delivery is a flat £3.95 to UK Mainland addresses. If your order comes to more than £40 delivery is free to UK mainland addresses.

Packages are sent via Royal Mail or APC depending upon the weight of the total package.  Shipping costs are calculated and displayed at checkout.

Order Fulfilment

Some items are fulfilled directly by our trusted suppliers to ensure quality and availability. As a result, orders may occasionally arrive in separate packages.

Additional Information

Shipping times do not include weekends or public holidays. We are not responsible for delays caused by couriers once an item has been dispatched.

If you have any questions about shipping, please contact us at:
contact@thequiethearth.co.uk or use our contact us form.

Terms of Service
These policies form part of our Terms of Service.
Please review our Terms of Service for full details.