Refund policy
Returns & Refunds
We hope your items bring joy, peace, and positive energy into your life. If something isn’t quite right, we’re here to help.
We accept returns of unopened or unused products within 30 days of delivery. The items must be unopened, undamaged, and in their original packaging. Please return them in the same condition that you received them, well packaged for the journey, and include a brief note explaining the reason for your return. If you require an exchange, please include details of the product you would like in your returns parcel. We will contact you if there are any price differences on your exchange.
Items That Cannot Be Returned
Some items cannot be returned. Products with a seal that have been opened, such as Oracle or Tarot cards, aromatherapy and incense, or any item that has been used by the customer, cannot be accepted for return. In the interest of hygiene and your protection, we cannot accept returns of earrings or beauty products unless the items are faulty, damaged, or unfit for purpose. If you need advice on returning items, please contact us.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery either through our Contact Us page or by emailing contact@thequiethearth.co.uk. Please provide clear photographs so we can resolve your issue quickly. We will always aim to resolve any issues fairly and promptly.
If you are asked to return your item, please ensure it is well packaged for the journey and sent via 2nd Class Royal Mail. We will refund the cost of return postage using 2nd Class Royal Mail.
Return Postage
Return postage costs are the responsibility of the customer unless the item arrives faulty or damaged. In these cases, we will refund reasonable return postage costs, calculated based on Royal Mail 2nd Class rates for the parcel size and weight. When returning unwanted goods, please note that we do not normally refund postage costs. We recommend using a tracked service when returning items, as you remain responsible for the goods until they are received by us.
Our return address is:
FAO The Quiet Hearth
22 Abbotsbury
Westcroft
Milton Keynes
Buckinghamshire MK4 4EY
Please include your name and order number in your return parcel.
Once your items have been refunded or exchanged, we will email you to confirm.
Refunds
Refunds will be processed to the original payment method within 5–7 business days of receiving and inspecting the returned item.
Natural Products
Crystals and other natural items vary in shape, size, and colour. These natural variations are part of their unique beauty and are not considered a fault.
Gentle Reminder
Please review product descriptions carefully before purchasing, especially for jewellery and hygiene-sensitive items.
Terms of Service
These policies form part of our Terms of Service. Please review the full Terms of Service for complete details.